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kntpohotona K

1 reviews | Active since Nov 2016

11 May 2017, 12:19

The worst service in words cant be explained to a level of how horrible my experience was

<p>I got in a Gezina Gallaries branch with my pay slips in hand. The idea was, one of the consultants will jump at me seeing an opportunity to issue credit and reach their target. </p> <p> </p> <p>Shockingly no one cared. I goy issued a ticket to sit down and after 7minutes of people dragging their fret around and having conversations at one desk(apparently with the manager having a discussion) one of them came to me and said she is going to request someone from the back office to come and assist me. But she didnt, she went to the deposit side and asked that consultant if she can check for me if i qualify or not. What the hell? You want me to stand by the cashier on my feet and see if i qualify for a loan? </p> <p> </p> <p>By the way i went to the Kollonade branch so i know i qualify. I refused to be assisted at the deposit side. Then she said its fine if i dont want assistance. More even shockigly, the manager who was seating down having a discussion didnt bother to attend to that situation. So they continued their conversation. </p> <p> </p> <p>That was ******* enough for me i called Sunnyside branch and asked if they are opened. Those Gezina Gallaries employees make banking a nightmare with their dont care attitude and no willingness to assist clients. Having worked for a bank i wish they can have the worst year ever in performance and all be under performance management. Maybe they will take their jobs seriously</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply11 May 2017, 15:20
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank