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Thobile T
1 reviews | Active since Jan 2019
12 Feb 2022, 14:16
The Worst service ever
I have been a capitec customer for several years now and i can't believe the level of service i received. I'm currently in the USA for a few months and on the 25th of January i sent an email requesting for information that would assist me into linking my international debit card to my capitec account so i am able to send money. I am unable to take or make calls but i sent an email and your agent nonela ndabula sent me details on how to do it. It's been over 15 days now the money has not reflected into my account i sent 3 emails requesting a follow up but no one has gotten back to me. This is unacceptable please get back to me regarding this
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Replies (2)
Capitec Bank's replyOfficial
12 Feb 2022, 14:31Good day Thobile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply12 Feb 2022, 14:31
Official
Good day Thobile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Thobile T's updateReviewer Update
14 Feb 2022, 03:48Good day
I'm still waiting for feedback as i said kindly email you, you have my details. As i said, I am unable to receive calls cause I'm not in the country at the moment please email me.
Thank you
I'm still waiting for feedback as i said kindly email you, you have my details. As i said, I am unable to receive calls cause I'm not in the country at the moment please email me.
Thank you
TT
Thobile T's update14 Feb 2022, 03:48
Reviewer Update
Good day
I'm still waiting for feedback as i said kindly email you, you have my details. As i said, I am unable to receive calls cause I'm not in the country at the moment please email me.
Thank you
I'm still waiting for feedback as i said kindly email you, you have my details. As i said, I am unable to receive calls cause I'm not in the country at the moment please email me.
Thank you