The worst service ever

I went to Capitec bank branch at the 14th avenue district shopping centre in roodepoort, on 23-04-2016 just before 9 to ask them to send me the link for mobile banking since mine was wiped from my device, I was assisted by a lady by the name of Zola, when I call the car centre to ask for my username I was advised I cannot be helped as I was supposed to be given a page that has those details, Zola made me initial all pages but didn't give me anything to keep for myself, now I need to use my mobile banking but I can't because of all this....I'm flippin livid as that's the only chance I had and I loose. I need my username but I can't go to any branch as I start work from 7-19:00 of which no bank is open at that time...I love the bank but their service is **** from call centre to branches this is not my first incident by the way. What a ****pie bank!!!