The worst service

Capitec's service is very shocking. I have had a query the transaction that was made on the 3rd of March with the rental car company on the 4th of March. The issue was never resolved. Instead of them resolving the issue the other purchase went through from my account without my Authorization. I went to the Branch and they gave me the ref number which i kept of following up on their Client care email address and phoning none stop and up to this date no one has ever come back to me or updated me. Instead they decided not to respond on my emails anymore. I feel like i am now enough. i will not advice anyone to bank with Capitec ever again.