1 reviews | Active since Jan 2016
The Worst service
I went into the gugulethu branch to open an Acc for myself and another for my daughter.<br> After taking my number I sat down and noticed that the system used to call customer numbers was calling customers even though the consultants were still busy assisting other customers. My number was called to counter 4 however, there were people still seated there. When they got up to leave I went over to the consultant and told her what had happened, she kept asking me which people were seated with her and when was i called. The more. Explained the ruder she became. Eventually, she told me I didn't know what I was talking about and that theres no way she could of called me when she busy helping people. Capitec clearly doesn't know what's going on in their branch. She then told me to go and get another number and sit down. I am so disgusted at the way they treat their customers, which is exactly what I am as long as she is in that uniform on the other side of the desk!!!
Please accept our apologies for the poor service experience you had.
Richard Sofisa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept our apologies for the poor service experience you had.
Richard Sofisa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
