THE WORST EXPERIENCE RECEIVED FROM CAPITEC! I JUST WANT MY MONEY BACK AND MY ACCOUNT TO BE CORRECT!!!!

The service received from Capitec Bank is utterly appalling!!!!!!!!!!!!! The nightmare started on the 26th of March, the debit order on my account took place which was correct, however on the 4th of April the same debit order took place which was incorrect, I called the call centre and the reversal was completed and I was told that the double debit took pace in error and that it happened to lots of customers, firstly i dont understand how this was not reversed by them without me phoning in if you know it was an error. The on the 12th of April another debit went off, exactly the same amount I called them back again and since then I have been experience the worst experience as the money was reversed and debited about 4 times and lots of interest was deducted also. I spoke to 4 different complaints agents, in April i received a very tiny amount back which was not even half of what i should have gotten back, i dont even know why they sent me that money as i received no explanation. On the 30th of April exactly the same thing happened, double debits went off on the same day, up until now i am still struggling to get my money back. after holding on the phone for the collections debartment, on saturday the 16th of May i even went to the Westgate mall Branch and spoke to a consultant who then connected me with an agent named "ATHI FOLOTI" in the collections department, she advised that an investigation needed to take place as something was definitely wrong on my account and that the reversals would be done by Monday the 18th. Up until now i have been calling the collections department endlessly and still getting no where, i obviously need my money and even if I didnt need it i still want it because its MY money and I want it back, I also want the errors on my account to be corrected as Capitec started all of it!!!!!!!!!! i was told managers would call me but i havent received one single call, their managers are USELESS!!!!!!!!!!! and are ***********, if they werent i would have received a call back already. I literally just want my money back and i was the errors to be corrected, i could careless if the CEO of the flippen bank had to call me I JUST WANT MY ACCOUNT TO BE SORTED AND MY MONEY BAC****!!!!!! I have been banking with Capitec for about 10years now and not once have i received this terribly service before!! i have completely lost all faith in Capitec as your staff are uneducated and not trained on how to deal with customers not to see to queries. If i do not receive a call back from a manager TODAY as promised by "Barbara Mafikeng" in the collections department I promise to go to the Police Station and open up a case of ***** against Capitec and just so you know, unlike you Capitec I actually keep my promises.