The worst ever service i have ever received.

My account was paused due to suspected ***** activity in December 2023, no one notified me of this, I only found out when I went to the branch because I couldn't use my banking app, I chased them around trying to find out what the problem was, I was told to submit documents proving I wasn't doing any *****ulent activities, I did submit but still today my account is paused, no way forward, nothing. It's like I'm done. They can't help me, Mind you the *****ulent amount they are talking about is R650.00