THE WORST CUSTOMER SERVICE!!!!!!!

I raised my query with Capitec on the 12/01/2022 in one of their branches in East London(Incident no ***9) No feedback was received on this matter until I decided to visit another branch to follow up on the 23/02/2022 and another incident no for the follow up was created (***7). 24/02/2022 I went back to the branch to submit more documents and was advised the turn around time is 7 working days(incident no for this visit (***4)

Visited the branch again yesterday 15/03/2022 and the consultant did not have feedback,no updates on the system and I had to go back home with no solid feedback yet again.

What is more frustrating in this entire process is me having to visit the branch and get no answers when I get to the branch.Capitec have not made an effort to reach out and update me about the process on this query.This is really poor customer service.2months later I am being given a run around when I have submitted everything they have requested from me.