The worst customer service ever in 2020

Appalling,discriminatory and disrespectful conduct by Capitec staff at forex department in Capetown...Someone sent me money from Botswana R81 to be exact. Through my bank account at capitec. Yesterday the 9th December I saw 2missed calls from Capetown and I returned the call and I spoke to a lady ...I forgot her name..We had an interview over the phone,confirmed every detail she asked me....only at the end she told me Capitec doesn't have an international license for money transactions.she earlier on had told me they (the bank) have received the money so they just need to confirm certain details....only at the end to be told they are reversing the transactions to the sender I have the email from Amanda Madikane that clearly says "we have received an international payment "