THE WORST CUSTOMER SERVICE

Since 2015 when i started banking with this people and continuously they never fail to disappoint me and with my recent request they still do not deliver.

calling customer service is the worst experience especially when you know for a fact that you wont get assistance.

They gave me a reference number *** only because i was insisting but to be honest i am under the impression that CAPITEC is in cahoot with lots of companys to de***** customers because they never get to resolve what ever issue you raise as a customer. Their labour force is a bunch of consultant who have no idea as to how to handle cases, all them have the same answers, all of them as to what kind of training are they giving makes one wonder.

I requested a bank reversal payment because the company MTN failed to provide me with services for a whole month and a quarter trying to reach them with no luck and my bank CAPITEC told me to contact the service provider but i asked them how when i cannot get hold them but an agent gave me contact numbers to call MTN. This was my last straw, i am good with this people and i am definitely moving to another bank.