BC
Bianca C

1 reviews | Active since Jun 2016

22 Jun 2016, 09:55

the worst banking experience ever...

<p>I never felt so humiliated by anyone ever...I went to the bank to ask if I could draw money using my id book.but the reception told me that I needed to get a card so I told her if I could get a new card ....I waited so long for that ...I was no44 and at the time no40 was called...not long after another lady and guy came and the lady at the counter called us so fly by saying no 45 which was the no after me. So they had a conversation than the lady said no 44 .and I told her I needed a card.she pulled her face and said to the guy which was no 45 come sir...I waited and waited .eventually another guy came in with someone else and told the consultant that she must help that guy ...when she was finished she called him knowing he was after me...so consultant no 10 called me .by the name of niki.and she just made a mockery of the situation...she kept laughing and asking me not to be upset.but still laughing as I was leaving ...she even said batung...in her language and just kept laughing at me as if I was a joke now in capitec.she also took a card out of her pocket and gave it to me ..now this just made me more angry ...and the fact that she didn't even stand up and greet me as she was doing to every customer.maybe my transaction was a waste of their time that's why they made me feel so ok small and made fun of me ..</p>

0
Replies (1)
Capitec Bank
Capitec Bank's reply23 Jun 2016, 06:56
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Azalea Muller will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank