The worst banking experience!

I received a payment from Meta on the 22nd of June 2025. And I approved the payment on WhatsApp and I was told that it would reflect in my account in the next 24 hours.

And then a few days after waiting, I contacted Capitec and they told me that they returned the money back to Meta because the recipient is “LA Pozes Carter”, which is my social media profile name.

And then they suggested that I contact Meta, to rectify the name and use my birth name instead. And I did exactly that but Meta doesn’t have an email address or landline where I can get a hold of them and I can’t even make these changes on the app (Facebook)

I then went back to Capitec and tried to explain my situation and still wouldn’t help me. And told me that there is nothing they can do. And now I’m expecting another payment…which will obviously also fail. So what do I now?

This is very frustrating. I’ve never come across such a useless bank! I regret ever opening my account!