The worst bank service ever!!!!!!

I went to Capitec Bank on Riebeeck Street in my lunch hour to deposit money. As usual you will go to the frontline person and inform him/her you reason for coming into the bank. I told the lady, Michaela Petersen, I would like to make a deposit. She gave me the number as I expected and directed me to the deposit queue. I think I was number 8 or 9. I waited my turn only for the overhead screen showing the man behind me. I asked the man what number he is and he showed me his number started with an "A". His number was number A140 and my number was number 203 not even close to each other. While standing in the queue already about 10 to 12 people were standing behind me. I went back to Michaela, the front line consultant and told her that she gave me the incorrect number. She told me I must have said wrong because why will she give me a transaction number instead of a deposit number. I told her clearly you heard me because you directed me to the deposit queue and not to the seats. The number I had was for the seats. She gave me the correct number and told me that I just need to fall back in the queue again.

At this point I was already ****ed/livid whatever you want to call it because of her bad attitude. I told her I was already standing in the queue and because of her stupid error because she didn't listen I must now go stand back in the line. No ****** way. She said to me that there is nothing she can do and I will just have to wait my turn again and continued wanting to help the person behind me. I refused for her to assist the next person because that was just ****** rude and I was still busy talking to her. I spoke to the manager that also has no customer service s****s (how they got the job, God knows alone). His name is Quinton Nell. Your manager is suppose to be at your back and call as soon as he is needed. I had to wait for him because he was busy assisting a customer (in other words doing his consultant's job). I literally had to shout to be notice and helped. Eventually I spoke to the manager and he called the consultant at the deposits to help me. Your consultant Michaela Petersen clearly has an attitude problem and she doesn't belong in the front line, put her in the back office. I want an apology from Riebeeck branch especially Michaela for her poor customer service. I worked in customer service management for many years and that consultant would have been disciplined for her bad behaviour