KT
Kagiso T

1 reviews | Active since Feb 2012

01 Jul 2016, 19:51

The worst bank I have ever used

<p>For some reason, Capitec Bank has been offline for a couple of days now. Great timing, since it's month end and we hage to pay our bills. I went to Checkers Cradlestone yesterday to pay my Dstv account and purchase electricity. The total amount for both transactions was R750. The cashier at Checkers swapped my card a couple of times because it kept giving her the "Offline" message. Eventually the transaction went through. When I wake up this morning I find out that 3 separate R750 amounts were taken from mu account. And I am told that it is going to take some time for me to be refunded. Such inconvenience. My card has been declined at numerous stores this month. When and how am I supposed to pay my bills? I am so so ****ed. </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Jul 2016, 10:53
Official

I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.

Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank