The worst Bank ever is Capitec

<p>on the 29th of December 2016, we discovered that there was unathorised transactions from our bank account, we went to diactivate the cellphone banking app. there said they will investigate the matter and come back to us in 14 days. The transactions made clearly shows electricity was bought and the the person linked to one of the transactions was Nokukhanya Mkhize said the bank assistant at the branch, the electricity and airtime was bought clearly when you buy airtime theres a number required and Transfere was done.</p> <p>After waiting for 14 days we are informed we can not be refunded because the money left the account which was transfered to, obviousely when they ***** the money they wont keep it in the account, and why wait 14 days to tell us that?</p> <p> </p> <p>The Capitec Bank banking security system is clearly week one, a person hacked the account without even requesting the password to be reset, because we didnt even had to struggle to access the account the only thing that the did was to do the sim swap.</p> <p> </p> <p>We are very dissapointed with Capitec and i will advise anyone who is using it especial for salary ect to make a quick move just thing about it 13k gone in a bank that requires you to come to the branch to activate the cellphone app, very dissapointed and promised ourselves never ever to even set our foot in that bank.</p> <p> </p> <p>Your money is not safe, you will be sleeping while your money dissapering with no trace in that bank and wait for 14 days to be told the money was moved to the account it was deposited into what a waste of time.</p> <p> </p> <p>To be honest i think this is just an inside job looking at the facts and the stats of their customers who loose money, i think same staff who assist us take our money.</p>