VR
Vino R

1 reviews | Active since Feb 2017

11 Feb 2017, 11:16

The worst bank

<p>I tried to purchase stuff from Checkers, the money went out of my bank but i was told my card declined. I left the goods at the shop and went to the bank, i was told they are offline and an investigation will be done and i would only get my money back in 14 days. How must i wait 14 days for my own money that i kept with them in confidence. That was my last money to survive for a few days. How am i now supposed to travel to work ? Must i wait 14 days without going to work for this stupid bank to investigate? Why does it take 14 days to just reserve the money back. It was not thousands but it was my last money.. im soo disappinted and frustrated that now i have to start borrowi g money while i have money. I am sitting at the FNB now opening an account i am tired of this stupid bank, this is happening to me for the 3rd time.</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply13 Feb 2017, 09:02
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply13 Feb 2017, 13:44
Official

Good day
As discussed telephonically, I trust that your issue is now resolved.
Pheliwe Baartman
Complaint Management
Capitec Bank