The waiting became unacceptable

I visited Capitec branch in the Avenues, Springs, today at about 09h15. Found only one atm working and this one atm does not take deposits. The second atm which has deposits facility showed out of service. I needed to make a deposit.I went inside the branch, was told to wait for a teller that was busy with another client.The said teller appeared to be taking a big deposit, no problem with that.What i did not understand, is there is a second teller there, and was not serving clients.She told me to wait for the busy teller.About 30 to 35 minutes just waiting.One would think that if the one teller is busy with a big deposit , the other teller would assist to clear clients and then continue with whatever work later. Especially since the atms for deposits was out of service. I had to try and check at the other branch near Shop-Rite, unfortunately, the queque there was very long. I returned to the Avenues branch, still the second teller was closed, sitting there doing other work.The first teller was still busy with that big deposit. I asked, the customer consultant whether no other teller can help us as the atm is not working and the other teller is obviously busy.Was told i must wait until the busy teller is finished.We were sitting there in the bank, waiting, very frustrating to receive service like that.I ended up walking out, i could not wait any more.Time is important to all of us.As clients we come to the bank for a service not sit and wait for hours on end. It understandable that the atm machine for deposits was out of service, but contigency plans should be in place, not so. Can the bank consider as well, upgrading the other atm machine to also take deposits.That area is very busy,bank must please provide facilities sufficient to cater for needs of their clients.