JS
Johannes S

1 reviews | Active since Feb 2017

27 Feb 2017, 21:36

The so called reschuled tranfer

<p>Today 4000 was transferred from my account to an unknown account. I got an sms saying it's a rescheduled transfer that I do not have knowledge of not given authority to. I called the call center and nothing was done to assist me was only told it's a ****. The same thing happened to my younger brother a while ago,someone withdrew 2000 from his account till to date capitec has not refunded him nor were we notified of the outcome of the investigation.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply28 Feb 2017, 08:46
Official

I acknowledge your posting, and have referred it to Robin Klein for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank