The service of not reassuring their client is disrespectful.

28 Dec 2023 i opened a ***** case and was given Reference number, towards end of January i received a message to say they are closing my case because of i didn't submit my affidavit and case number to them, I was not told to submit, Feb 05 2024 I submitted all requested documents, but then now I have been asking for feedback from Capitec but to no avail.