THE SERVICE CANNOT BE BAD AS I HAVE RECEIVED NONE

I have been a client with Capitec Bank for more than 7 years and never expected the poor service I received, I am extremely disappointed. As many South Africans I am effected by the Covid 19 epidemic negatively and my salary for April 2020 was significantly reduced. I received notice from my employer of this on the 28th of April. Keeping to regulations I opted for sending an e-mail instead of visiting the branch. I send and e-mail on Monday 04/05 at 12:15 with the required documents and my request for assistance, I received no feedback. I re-send the mail on Tuesday 05/05 at 08:51 and Wednesday 06/05 at 08:41 - I still have not received any feedback as at Thursday 07/05 09:09. I then decided to call in order to perhaps speed up some kind of acknowledgement and service. I called *** on 06/05 at 09:42 where I was promptly informed I need to communicate with the Collections department, I received their contact details and was then transferred the call lasted 14m42s where I still did not speak to anyone from Collections department. I commenced calling the number received for Collections department on ***. I called at 09:57 4m 7sec - no contact with anyone. at 10:02 10m 19sec, at 10:36 12m 56 sec, 10:57 10m 10sec and 12:22 9m1sec. None of these calls delivered any result I then called the call center again at 12:37 (7 m 8 sec) and was informed that the best that they can do is take my contact details and send an e-mail requesting the collections department to contact me. Needless to say I have not been contacted and have been left with no other option but to voice my disappointment and lack of service on your platform. All I need is to be acknowledged and assisted, I do not believe this to be an impossible request as I am able to assist with client enquirers and requests swiftly even if remotely working from home.