The Reef Shopping centre. ***********'s of Customer service

Good morning Hope that this email finds you well. I have been banking with Capitec since the beginning of Capitec and was appalled by the customer service at the Reef shopping Centre. This morning around 10am 19.07.2022 I went to the Reef shopping Centre . I tried to withdraw money from my account and when I inserted the card the first machine spat it out. I then proceeded to the second available machine which did the same. At this point I decided to go to the branch and enquire if there is a problem with the AMT's . The lady working the client walking in advised me that I should maybe try other banks as their machine's chip sensor is over sensitive and maybe it's reading my chip as faulty. I told the lady so you sending me to another bank to withdraw my money when I have a branch ATM right here. She rep**** "sir you can either get another at R70 or try another ATM. I told her that is so unprofessional to be sending a client of your bank to go and withdraw at another ATM. Meaning you don't trust your product to a point that you rather chase me away than resolve my issue. She then told me you can see a consultant to check your card and see if it's faulty or not. She issued me a ticket and told I should wait to be called by a consultant. I looked around the branch and there was no other client but I was made to wait until a consultant was available. I asked the same lady that gave me a ticket that why should I wait when there is no client in the branch. She then turned to her colleague who was busy filling in some note book and asked her to help me. The colleague wasn't too pleased with the request. I went to her desk we checked my card and found nothing faulty. she them also suggested that I withdraw at another bank ATM. I said so all you have been trained to chase your client to draw at other ATM's when your clients come complaining about your ATM's. She then turned and said there is nothing we can do as logging a complaint won't sort the problem. So that means Capitec has no customer complaint department or faulty AMT's machine department. She then walked away without telling me what she is going to do to resolve my issue and went to tell her manager about my complaint and I then stood up and went to them and told her that you're very unprofessional for running to your manager and complaining about my complaint . The manager then got defensive and told me why does she need to explain my complaint in my presence . His attitude alone made it very clear that he doesn't have my best interest at heart. His response and unfriendly and cold approach alone says a lot about him and his customer service skills and I would never recommend anyone to that branch while he is the manager there. Right now I would like to know what Capitec is going to do regarding the behavior and response I received from the branch recommending I go to another banks ATM to withdraw, what is the point of having a branch that is not skilled enough to resolve customer issue . Secondly how do we resolve the issue with my card not working on their machines but works perfectly elsewhere as I had to go to Checkers to withdraw and it worked perfectly . I regret ever losing the silver card as the printing and chip never gave me any problem I'm really disappointed in the service I received at The Reef branch. I await your rapid response. Regards Pule Segabetla *** Account no: ***