CN
Collin N

1 reviews | Active since Sept 2024

17 Oct 2024, 10:37

The most useless institution in existence.

My account was blocked on my pay day 27th September 2024, when I went into the branch the following day, they could not tell me why it was blocked. I was later referred to a whatsapp helpline, still no success.

The following week I called into the help line and I was told that my account has been blocked because of suspected *****ulent activity on my account on the week before I got paid (I was freaking broke) these amounts add up to 2k.

None the less, it's almost payday again and I have to prove to them that I am the person that I say that I am, and that I do not partake in any *****ulent activity.

Hopefully this will be resolved soon

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Replies (1)
Capitec Bank
Capitec Bank's reply17 Oct 2024, 11:08
Official
Good day Collin. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank