The most useless bank in the SA

Firstly, I called the call centre wanting to increase my debit order as my loan balance was not coming down. They tell me I am not allowed to do that. I must go in a branch and pay cash. Secondly, I find out their banking details and do a deposit, I then go into Galleria branch to see if it's reflecting, the person that issues the tickets asks what I am there for and directs me to the enquiry queue, I stand in the queue and when I get to the front the cashier tells me she is only doing deposits when it clearly says enquiries and she is there and I was directed there by the person at the door. I have never received proper service from this bank and I am so angry with their I DONT CARE ATTITUDE! I work in a bank and would never assist a customer the way I was assisted today. I will take a loan elsewhere to settle Capitec as I feel they don't deserve my business!