1 reviews | Active since Jun 2015
The Most *********** Employees Eva
I was given the Worst Treatment ever at the New Kemptonpark Branch by Staff and Supervisor/Manager! All i wanted was to open an Account i came with all the required documents and proof of Residence the 1st lady who served me told me i needed a stamp frm The City Council i went and i got it Only to tell me its not Visible i had to Go Back again which i do and when i come back with another stamped one she vanished to her lunch break!Another clueless agent took Over and told me The Steetname on my proof of Residence is spelt KittyHawk and the One on my Final Declaration was Kitty Hawk With an omitted space???<br> I was shocked beyond belief and told her its the same thing The Only thing that matters is the proof of Residence is Legit she gave me Hell and told me i wont Open and Accountant at that Branch! After an Hour or So with the *********** Bunch i left feeling Dejected with a Sour Taste thinking Capitec was the Worst Bank Ever then i decided to Try the One at Festival Mall with the Exact Documents and got a world class service frm A young lady(Mapho or sumthang) Her Manager Louis personally welcomed Me after the Account was Active!<br> I felt Valued!! A few Bad Apples can ruin A Company
Please accept our apologies for the poor service experience you had!
Zonke Sobekwa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept our apologies for the poor service experience you had!
Zonke Sobekwa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
