"THE MAN WITH THE MASTER PLAN"

I would like to commend and boast of the excellent, world-class service received from Qhiniso who works at Capitec Bank Berea Centre. I had previously requested for credit from my bank FNB and received approval via their online platform, even a quotation was sent to me as proof of approval. Later that evening I received an sms stating it was declined. After banking with them for over 6 years and having existing loans with them this was really devastating for me as a loyal client and misleading as well as bad service. Immediately in the morning I called their loans department and their reason was that my score and affordability did not meet their criteria. I decided to go to Capitec Berea Centre and was assisted by Qhiniso.

Qhiniso was so friendly and made me feel like I was the most important person in the room. He understood my frustration and disappointment that I received from FNB and told me to relax he will ensure that I get the credit I require at an affordable price. From there I stopped crossing my fingers for an approval.

In minutes I received a tailor made offer where I did indeed qualify for what I requested for and he managed to even put faith in me in Capitec by switching my accounts and consolidate all my existing loans with FNB. So I will be seeing him again with all the settlement letters requested to finalize this.

So I just want the whole country to know that Qhiniso from Capitec Berea is 'THE MAN WITH THE MASTER PLAN."

from Lwazi Dube