The level of incompetence Capitec BT NGEBS MALL

Good evening

Yesterday i visited your branch at Bt Ngebs mall in mtata.

I was very displeased with the manner i was received. Its the first time since i have been banking with capitec i was told, in future i must download the capitec App prior to visiting the branch "point number 1"

Secondly i should have enough data when coming, this day and age a bank that does not have wifi... What a shock for such an innovative bank.

I left without being assisted with regards to the App, my consultant couldnt be bothered mind you her attitude stinks.

Not friendly at all, she was even chating with another consultant accross the room. I know EC is pathetic when it comes to service delivery i didnt know even at the banks that is also the standard so disappointing. Never will i go to that branch I'd rather go to my WC Branches like i always do. Yhuuuu she was even eating while I was sitting in front of her.. The level of unprofessionalism