The last time I complained how money was deducted from my account with Capitec till date not able to do anything about it

The last time I complained how money was deducted from my account with Capitec till date not able to do anything about it. Also how they blacklisted my name. They were quick to respond to hello Peter that someone would call me within the next business day. Today is the fourth day without anyone calling or emailing me. They are just bunch of hypocrites and *****