BL
Bonolo L
1 reviews | Active since Sept 2015
24 Apr 2020, 00:11
The inequalities in this country are very clear
I don't know why am I still with this bank. It's just useless. It is clearly stipulated on the COVID 19 payment holiday relief plan, that individuals qualify for the benefit. But not with CAPITEC, there's so much red tape. The call centre is a nightmare, it's understandable, given the circumstances but there's no assistance at all. ABSA client will be smiling for the next 3 months. They made it very easy for their clients. Not with CAPITEC, they are saying they won't implement a blanket approach but still, they don't attend to individual cases. Please assist us we are all fellow South Africans
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Replies (1)Capitec Bank's replyOfficial
24 Apr 2020, 08:39Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply24 Apr 2020, 08:39
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
