the incompetency is beyond me

In 2012 someone transferred money in my bank account , and opened a case , capitec put a hold on my account so that I could not access the funds, Its been 6 years since the money was transferred,the account is still on hold and NOONE and has come fourth to claim the money, this past weekend I went to one of the branches wanting to apply for a credit card I was declined because I am a ********** customer,

First of all I was not aware of that money until I went to request for my bank statements in 2016, I then inquired about the money and the ad visor at the branch said that it was transferred in my account years back , and she said that the account has a hold and that I need to contact forensic to ask what is going on and forensic didn't and STILL not doing anything , I went on twitter they advised that I should send a copy of my ID and affidavit which I did and still nothing , I moved my salary from capitec because I am fed up, with the incompetency

Someone transfers money in account and then I am labelled risky and possible ********** customer, Capitec get your act together