mM
marcellpretorius M

1 reviews | Active since Feb 2017

22 Feb 2017, 12:17

The incompetence of capitec stellenbosch

<p>After going back to the stellenbosch branch for the 6th time today and getting told yet another mistake was made on the form which I completed under supervision of a capitec employee, I decided that capitec definitely is NOT WORTH THE EFFORT OR TIME. Clearly the stellenbosch branch did not receive any ' whatsoever. Furthermore I find it very worrisome to give my money to such an *********** business. The pinical of stellenbosch capitec's incompetence was a man by the name of rodwel who in a seemingly sadictical manner enjoyed sending me home 4 timews with bits and pieces of information. Finally after I complained about going there 6 times the manager on duty finally told me what and how the forms should be completed. Why couldn't this happen the first time? And why is rodwel still employed when he is single handedly giving stellenbosch capitec such a bad name?</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Feb 2017, 13:07
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

David Morris will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank