The consultant delayed my activation on purpose

I visited Capitec bank this morning at 8:30 because that is the time they open today due to training, was there at 8 am.<br> Made sure I was the first customer, was served by a guy, I had to re-receive my internet buying activation code.<br> Which he did, then he asked if I got the sms. ( Why does the staff at the bank not know how long it takes to receive an sms?)<br> (I presumed it would take 30 minutes to receive the sms because I read that it only takes 30 minutes last night on facebook, the post is now deleted fyi)<br> So I told him I read that the sms should take 30 minutes to be received, he asked me if I wish to wait or come back I told him I will come back later.<br> Went to the bank at 10am.<br> He was receiving clients this time and I was served by Tsego.<br> He explained the scenario to her and she called the customer care line, after speaking with the consultant she purposefully had me resend the activation code again because she knew it takes 24 hours after activation.<br> So just in doing this she delayed me getting my activation code by an hour and a half.<br> I did tell her i am on a deadline and need to do an online purchase.<br> This is hate service, nothing less and its appalling.