RM
Rendani M

1 reviews | Active since Jun 2016

26 Sept 2018, 12:47

The compliant management officer, Kadi Diallo, cant even respond to my email. WOW capitec

To get answers you will have to write a review on hello peter, surprisingly even a manager will not respond to your email. A simple request of proof of what has been explained cannot be attended to. I requested a break down of every calculation of interest that was added to my loan account as per Kadi Diallo,s email. But since I sent through a request on the 11th of September even today I have not yet received a respond or just an acknowledgement to show that my request is being attended. What a shame. For sure there is a provision in the national credit act that allow us as client to request detailed account statement, if you have no knowledge of it advise me and I will forward same to you. Shame on you Kadi, I wonder how you got to be a manager of a department of this kind. I demand a breakdown of every interest that you have charged me from the date I took a loan from you as per the calculation explained on the email. What is so difficult for you to provide me with same. Please say if you cant then I will sent my request through to the national credit tribunal then you will then attend to my request

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Rendani M's update01 Oct 2018, 12:28
Reviewer Update
When the department that deals with hello peter complaints fails you. Who else should I get assistance from. I have sent an email, no response from Kadi. Written on hello Peter, no response again. What next?. Didn't worry the office of Ombuds and credit tribunal was created for this hence I will be writing to them after this post.