THE BEST CUSTOMER SERVICE EVER!!! WOLRD CLASS... WELL DONE!

I would like to express my sincere gratitude to this bank, Capitec Bank. I am new to this bank and the service I have received so far is by far THE BEST CUSTOMER SERVICE EVER!!, WOLRD CLASS...

The Call center agents are superb, polite, well informed, well spoken, you're simply putting other banks to shame. One particular lady at call center that stands out is Tarryn-Lee Roberts-Client Care, very helpful, patient and polite. She really cares...

At branch visit one guy stands out (he deserves a Mr D lunch, 3 Fridays in a row), Simon Letswalo at Capitec Bank Pretoria North Noordepark Centre. This guy is so helpful that I've been at the branch 3 times and I would rather wait until he's done with someone else so he can assist me, not because of his good looks lol but I feel like it's ok to be emotional and frustrated in front of him, he has that calm sympathetic spirit, he would say "it's ok, I understand, don't worry about this, we'll sort this out", He shows ubuntu and these days it's rare to experience such, anywhere.

So I just want to express my sincere gratitude to you guys and seriously taken by surprise on how you're so quick on feedback, how great and polite the call center people are, the great people you're hiring in your firm. Truly a job well done...

I am a "private client" to the other bank but truly the service is nothing compared to this. This side, I do feel important and every case matters.

KEEP IT UP!!!

Kind Regards, Zakhona Madonsela