1 reviews | Active since Apr 2017

10 Sept 2020, 01:41

The best bank VS the worst

Today Absa blocked my online banking and sends me a message I need to come into the bank. I live 21km from a bank and as a single mom I get my baby and go there because there is no one that can look after her for me. So I get to Absa waterfall mall rustenburg only to hear that I cannot enter with my baby so I ask but what must I do and the manager tell me to leave my child with a total stranger. On top of that the manager asked me with a very bad attitude... where is your husband. So I turned around, withdrew all my money from the atm and went to capitec and what great service, they even gave me some tissues and water when I got there in tears for being treated like a animal by Absa. Thank you capitec for welcoming me and my child with open arms and she even got a sweetie. You have people skills and know how to treat human beings thanks for your service it's 5 star.

0
Replies (1)
Capitec Bank
Capitec Bank's reply10 Sept 2020, 10:22
Official
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.

We trust that your future association with Capitec Bank will continue to live up to your expectations.  

Complaint Management
Capitec Bank