mA
marschliono A

1 reviews | Active since May 2012

29 Apr 2022, 08:36

The best bank by far!

The best bank by far. I recently moved aboard, and had a unauthorized debit on my account. I was able to contact the Capitec Bank contact centre. They answered their phones in less than 2 minutes. I unfortunately cannot remember the gentleman that have assisted me, but his customer service were impeccable. According to him, the *****s department would then take +-1-4 hours to assess my complaint and then work on a resolutions. I was totally fine with the proposed turn around time, however i kid you not, not even 5 minutes after our discussion, the money was put back into my account. What an awesome bank to bank with.

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Replies (2)
Capitec Bank
Capitec Bank's reply29 Apr 2022, 08:44
Official
Good day Marschliono 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank
mA
marschliono A's update29 Apr 2022, 08:48
Reviewer Update
Hi,

Please re-read my response.

no need to contact me. the issue was resolved within 5 minutes!

I just gave you guys a compliment.