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marschliono A
1 reviews | Active since May 2012
29 Apr 2022, 08:36
The best bank by far!
The best bank by far. I recently moved aboard, and had a unauthorized debit on my account. I was able to contact the Capitec Bank contact centre. They answered their phones in less than 2 minutes. I unfortunately cannot remember the gentleman that have assisted me, but his customer service were impeccable. According to him, the *****s department would then take +-1-4 hours to assess my complaint and then work on a resolutions. I was totally fine with the proposed turn around time, however i kid you not, not even 5 minutes after our discussion, the money was put back into my account. What an awesome bank to bank with.
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Replies (2)Capitec Bank's replyOfficial
29 Apr 2022, 08:44Good day Marschliono
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply29 Apr 2022, 08:44
Official
Good day Marschliono
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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marschliono A's updateReviewer Update
29 Apr 2022, 08:48Hi,
Please re-read my response.
no need to contact me. the issue was resolved within 5 minutes!
I just gave you guys a compliment.
Please re-read my response.
no need to contact me. the issue was resolved within 5 minutes!
I just gave you guys a compliment.
mA
marschliono A's update29 Apr 2022, 08:48
Reviewer Update
Hi,
Please re-read my response.
no need to contact me. the issue was resolved within 5 minutes!
I just gave you guys a compliment.
Please re-read my response.
no need to contact me. the issue was resolved within 5 minutes!
I just gave you guys a compliment.
