the bank stole my money

hi,<br> I am currently banking with Capitec. on the 27th I withdrew R1000 from the Capitec atm but nothing was dispensed. I have a receipt showing this but the R1000 was taken off my account nevertheless. I reported it at the bank and they said it would take 7 days. I had to call in the following week for feedback because no one at the branch did. I also went in on the same day-5/03/2015 and called the call centre where they told me it could take up to 30 days.<br> today(10/03/2015) I call the call centre and get told that I must wait for up to 30 days because they are still investigating and at the end of the investigation I will know whether or not I will be re-imbursed.<br> it is my money and I want it back regardless of what their investigation reveals as the error lies with them and their atm...<br> Please assist