OM
Orphan M

1 reviews | Active since Jul 2015

03 Sept 2021, 12:15

The bank made me feel stupid.

I am disappointed with Capitec, I have made a immediate payment from STD bank to Capitec and did not go through, I tried doing another one from FNB to Capitec and still don't go through until now 12:07 03/08/2021. I went Braamfontein branch this morning to query and was told they can't help since they were the recipient bank and not the sender, I then decided to call standard onces again to assist, then they hooked up the line with Capitec technical where I was told they were having technical issues with monies coming on from other banks. So , I was charged for those immediate transaction and I needed to send that money out, the only reason I did an immediate payments. Capitec has to pay back charges for what I requested never happened immediately as it should have.

The bank made me look stupid so as to I did not know what I was doing.

0
Replies (6)
Capitec Bank
Capitec Bank's reply03 Sept 2021, 12:25
Official
Good day Orphan 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank
OM
Orphan M's update03 Sept 2021, 16:30
Reviewer Update
I haven't received any call as yet, why so we have to suffer while the guys up there who owns this banks enjoy out of our sweats
OM
Orphan M's update03 Sept 2021, 17:02
Reviewer Update
Get I please get someone to call me back and resolve this issue, I need my money
OM
Orphan M's update06 Sept 2021, 08:14
Reviewer Update
Hi, I have received my money back to my standard bank account. I have received one from FNB though so kindly assist to get the funds returned
OM
Orphan M's update06 Sept 2021, 10:36
Reviewer Update
Hi, I have received my money back to my standard bank account. I have not received one from FNB though so kindly assist to get the funds returned
OM
Orphan M's update07 Sept 2021, 07:37
Reviewer Update
Both funds has now been recovered and reversed back into accounts uses for transactions.

Thanks for assisting to resolve this Capitec