The baddest customer service

Wrong bank to open a mecharnt account with,i bought their machine for my business, after transacting and closing batch,the same day around 2 am they requested kyc, at the branch they never requested those documents, sent them through, and they took their time to communicate with me, upon my follow up the start with stories after 5 days, that my funds will not be allocated to my bank, transaction are *****. If it's this the way they eat peoples money thats low, the reason i bought their merchant was because a friend recommended me to do so. Since they payout 8am everyday