the atm went out of service in process of withdrawing a cash send

Item: Capitec Bank
Rating: 1
Author: Tshepang M

I am so frustrated at this point , on the 1st October 2020 i tried to withdraw a voucher and from an atm that went out of service at the time without the cash being dispensed , i quickly called the customer care and a call was logged advised that it will take seven working days for the investigations and to get the issue resolved . I went far to visits the branch and the matter was escalated by the management , however the seven days has passed and i am sitting with no feed back and no cash reversed back as a voucher or back into my account.

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Replies (2)

Capitec Bank's replyOfficial

13 Oct 2020, 16:45

Hi Tshepang

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply13 Oct 2020, 16:45

Official

Tshepang M's updateReviewer Update

15 Oct 2020, 14:04

Good day

I would like to thank you escalating this matter to Complaint Management for immediate attention and yesterday receive a call from a lady who was considerate and apologetic and told me that feed back will be provided within 5 working days , while i am waiting today i received a call from a cell phone number about the voucher that i couldn't retrieve and i was asked to confirm the 4 digit pin which i didn't do.

I am so convinced , frustrated and upset with your service as i don know what to believe any more as i wonder how that person who called got that kind of information.

Can this rather be solved asap as i have already waited for 7 days and my patience doesn't allow me anymore, i am only asking for my hard earned money nothing more

Tshepang M's update15 Oct 2020, 14:04

Reviewer Update