Thats why i can't move my business to you...service sucks

<p>I sent an amount by mistake to a wrong person and when i called you today to request that you could assist me i dealt with a lady that explained that you will be able to assist me. She placed me on hold and then came back to ask me if i know Katleho and upon my confirmation of saying i know the person then she tells me that its a civil matter and i need to deal with him directly. I told her that Katleho is a student and he has lost his car and the number that is on the system is no longer in use but she insisted on saying that she can only call her on that number. I mean its my money that is transfered and the minute he said its Katleho i knew the money was in there because he does not have the card with him and he would not have accessed the funds. Can someone please assist me and reverse my money back to my account.</p>