That the bank use its forensic division to solve this matter

This is a follow up on the matter I send for review with *** cause highly disturbing and unprofessional and unacceptable after I was told that the matter was referred to forensic that time and the feedback that I must obtain court order so that the bank can take this matter further with Absa bank. But since the 2 March 2020 I was told the matter was escalated that day,now am told to obtain court order meaning I must appoint an attorney and the bank is not even assisting. My problem is what is the role of forensic division that should assist clients rather then distressing clients were will I get money for attorney and the bank will they reimburse me back the money I spend for appointing an attorney.