That my money be paid back

On the 2 March 2020 round past 9 to 10 was busy making cellphone money payment to her creche so after making payment of which was R1350 I received notification and to my surprise I noticed a huge difference in my balance,so I immediately went to the bank for clearity,so when I arrived at the bank I was assisted by a Lady by the name Refilwe and she was helpful and called Head Office in my presence,by that time i was told that the money was transferred from my account to an Absa account and by then i was told the money couldn't bring withdraw cause is to another bank and I was told the matter was escalated to forensics for investigation and will get feedback and back payment of my money if which is R10 000.00 I was giving incident number ***9. On the 13 March 2020 I received a miss call from the bank by that time my child was been busy admitted in hospital but I call after and the call was ended,the next day 14 March 2020 I called from work using my Office number *** so the person who assisted me changed the story and say I must make an affidavit at Police station,On the 15 March 2020 I do that affidavit and on the 16 March 2020 I send it to the bank and the affidavit was e-mailed to Adri Swarts the same day, I waited for a call and never received any, so on the 20 March 2020 i went back to the bank and Head Office was called again so i talked to the lady by the name Max Clarke who said i must e-mailed the affidavit again as they have never received such,I told her we did and it seems Adri never escalated it any further so the lady promised to call me back on Monday 23 March 2020 and ask here nicely not to pressurize herself or commit and I told her to call after days of which she insist that she will call on Monday.She also give me another incident number ***. I waited and never received any call from here as we were all bond with lockdown regulations I called on the 8 April 2020 to the Head Office and my call was received by other gentlemen who told me he cant assistant that I must go to court and seek court order so that the bank can claimed the money back from Absa. This was suprising cause I was told my money was withhold and forensic have taken up the matter so now I must get a lawyer to get my money back.