***** that Capitec refused to attend to

Capitec activated tapping on my debit without my authorization. My card got lost without me being aware. I find out that someone picked it and did about six transactions through tapping. The last place he tap was at Tops.I quickly went to Tops they confirmed that the person bought a bottle and said he doesn't not know the pin and tap. When I opened a case at Capitec I was told the transactions were authorized which I knew they were lying to me scared to take responsibility. I was not even showed the screen that proved what they were telling. The consulted told me there is nothing they can do and I was excused forcefully. Capitec won't help you with anything, I know it is within my rights for the case to be opened and recover my losses. But Capitec no it doesn't operate like that