YL
Yvette L
1 reviews | Active since Sept 2020
01 Feb 2022, 17:39
Thankyou for your label and judgement
Thankyou for contacting me back Capitec Client Services. After two years You could actually tell me why I cannot delete my beneficiaries,even prepaid old eletricity metre numbers. The reason? I am on Court order Debt Review with NDA. Capitec says they have my status on the app changed so I will not be able to delete beneficiaries. Even if these beneficiaries were prepaid services or old vendors I no longer use. Thankyou for your judgement and treatment As I tried to save my family. Will be cleared soon . Wonder if other clients have this done to them. Well they are stil cheap on services bank costs....Nice Capitec Bank. Wonder why the other IT did not pick up on this.
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Replies (2)Capitec Bank's replyOfficial
01 Feb 2022, 21:54 Good day Yvette
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply01 Feb 2022, 21:54
Official
Good day Yvette
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
03 Mar 2022, 09:53Hi Yvette
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply03 Mar 2022, 09:53
Official
Hi Yvette
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
