RM
Relebohile M

1 reviews | Active since Jun 2021

31 Jul 2024, 17:48

Thank you Khanyisa

The five star specifically for Khanyisa , the consultant

I would like to express my heartfelt gratitude to Khanyisa from Capitec Bank for his exceptional service. After 18 working days of struggling to get my money released from a merchant, and facing numerous obstacles with unhelpful responses from both the merchant and some Capitec consultants, Khanyisa was the only one who truly listened to my query. He took the time to understand my situation, had me provide evidence of the ongoing issue, and finally resolved it by releasing the hold on my money.

Khanyisa’s dedication and commitment to prioritizing me as a client were evident throughout the process. His professionalism and willingness to go the extra mile made all the difference. I can’t thank him enough for his support and assistance during this challenging time. Thank you, Khanyisa, for your excellent service and for making me feel valued as a client.

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Replies (1)
Capitec Bank
Capitec Bank's reply31 Jul 2024, 20:08
Official
Good day Relebohile. Thank you for taking time to acknowledge great service, it makes our jobs worthwhile. Kind regards Capitec Bank