terrrible service

service is very poor i have had my account blocked and money put in escrow for a month now and there has n been no update. i phoned and asked what was going on they told me to hand in some paper work. i sumbited it the following 3 days and it has been a month since nothing happend futher if i phone and ask what is going on i am told no update so i am truely shocked by their service if i could i would with draw all my money and walk away from capitec because it comes accross that they dont care it is just one client he can wait so truely trerrible service they have not once conntacted me to inform me about anything not even to say "Hi sir no proggress has been made can you maby submit these documents" nothing absulotly no effort from their side truely shocking. i just want to get this resolved thats all but they dont seem care about it