Terribly Disappointing Customer Service

Absolutely TERRIBLE customer service. I bought data for my MTN sim using my capitec app. The data never came through yet the money was taken from my savings.(I've contacted MTN they said they have no record of this purchase and stated that it could be "end of month delays")

Attempts to contact support have been frustrating. So I emailed the support, and have been waiting almost a week for a 2nd reply. The purchase happened in March and doesn't even seem near being resolved.

Capitec, it feels like I'm being cheated, without a care in the world. I shall take my banking needs elsewhere.