Terrible/ineffective and inept support service

Capitec Bank has pathetic support for issues. We contacted them on the 3rd of Jan with a merchant query/dispute about a fee deducted. They said they'd look into it. Nothing happened. 17 Jan contacted them again - same runaround, 'we'll look into it' excuse and no action taken. On 1 Feb, the disputed amount was deducted again. Contact them again more than a month after the first contact, and the merry go round begins again.