Terrible unprofessional service

The service at Capitec banking is starting to disgust me, now I have an issue with the banking App. Before my banking app got deactivated, I made sure that I contacted the to get it sorted because I’m abroad, mind you, this was in April I then got contacted by a consultant who the advice I make use of the token, I made the necessary arrangements and also send it the relevant documents for this token to picked up by a family member and a branch. We got to May, and my app was still working, I continued using it and sent the consultant who assisted me an email, last week( June now) the app stopped working and I called in, I was then told that I don’t need to get the token because I can generate the token password via my old banking app. I then went on to internet banking and followed the instructions, booom my credentials are incorrect. I was shook because my account number is captured correctly and my app pin. I then sent an email and a consultant responded that I don’t need all of the, I should just call in and they will send me a verification via email on order to activate my new banking App. Fine, today 28/06/2021, I call in and get transferred from one consultant to another, mind you I made the international call, meaning costs are being incurred by me, anyway I then loose it and tell the consultant that she needs to help and she the says i should contact the international department. I have issues with my banking app / internet banking, I call that specific department and they tell me I should call the international department, which shows non of them know what they are doing.