terrible, trying to close credit card.

<p>Hi I have had a capitec bank credit card from last year October\November 2017. I have used it and I wanted to close it. So on the 23rd of June 2017 I went to the Pretoria North branch, I asked for a settlement amount. They told me it was R18980. I then transferred R19000.00 from my FNB cheque account into my capitec savings account, it reflected in my savings on the 26th of June. I then transferred the amount into my credit card.</p> <p> </p> <p>This afternoon at 15:30 I went to close the credit card account and the consultant at the Arcadia branch at Nedbank plaza phoned the head office. They told me I had to pay an additional R171.00, which baffled me. I was told this amount will go up the following day if I did not make the deposit today. None the less I went to FNB withdrew money and deposited it into my credit card.</p> <p> </p> <p>Then I proceeded to another consultant as when I came back the one who was assisting me earlier was busy with another client. Then the new consultant phoned head office once again, they now said I should make another deposit of R50,00 into my savings account. At this point I was getting frustrated, then she tried to persuad them to transfer the money from my credit card to my savings account.</p> <p> </p> <p>Without much success, she went to the back to talk to a supervisor I believe. She was adviced to make another call and she duly did. Then we got another person at head office who said I should make another deposit of R25.00, I had not made the R50,00 deposit, only the R171.00 one.</p> <p> </p> <p>She asked the person at the head office to try to transfer the money from my credit card to my savings account. That person made about 3 transfers from my credit card to my savings and vice versa. I kept getting text messages as the money moved around.</p> <p> </p> <p>Finally he\she said I would have to make a deposit of R25,00. I had been at the branch from 15:30 to 16:30 waiting to close a credit card. I don't believe closing a credit card should be so difficult, to make matters worse was the fact that the person at the head office could not even confirm whether the R25,00 I had to pay would be the same amount the following day.</p> <p> </p> <p>I'm really disappointed with how the people at the head office are dealing with clients, the consultants were super professional in the conduct and in trying to help me resolve the issue.</p>